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FAQs

Support Center

HOW DO I SEND MY ORDER TO YOU?

  1. First of all, the ideal is to contact us in advance. By phone or email, to obtain un estimated free and fast. You will thus have the right time and will know what to expect in terms of prices, because no order is identical!

  2. You can then drop off your equipment at one of our branches of Quebec or Laval. Otherwise, you can send us your material by Canada Post at our Quebec laboratory by opting for a service with a tracking number. It's simple and safe!

  3. We will then process the order and contact you as soon as possible or about 2 weeks following the reception, when the work is completed.

  4. You can then proceed to payment and pick up your order at our branches or by Canada Post (fixed delivery charge of $20).

HOW MUCH DOES IT COST?

Since our rates vary according to the length of the content of your cassettes, videocassettes and reels, and since we currently offer a very interesting volume discount, we strongly suggest that you contact us before coming, to request an estimate. It is quick, easy and free! Just call or write to us giving us the inventory of what you need to have digitized and we will give you an estimate on the spot. Our estimate will include the price of scanning, the price of support (if applicable) and delivery (if necessary).

DO WE RECOVER OUR REELS, CASSETTES AND PHOTOS ONCE THE WORK IS COMPLETE?

Sure! You will find all your original supports when the work is completed. Probably even in a better state, because we sometimes have to clean or repair films and tapes. We also suggest that you keep them for at least 1 year once the work is completed, in case something goes wrong with the digital medium.

WHY DO BUSINESS WITH YOU?

Despite the apparent simplicity of this kind of service, our 17 years of experience have taught us that there are a multitude of subtleties and parameters to master, in order to fully recover and safeguard your different types of archives. We persist in finding, for each order, the optimal combination of equipment and technique to get the most out of your precious recordings, and this, in complete transparency and at a more than competitive price!

When you taste our exceptional and personalized service, you will realize that you have made the right choice by entrusting us with your memories and archives. These deserve the best!

PRIVACY POLICY

All your data and archives are treated confidentially and securely. Here is our complete policy regarding confidentiality and the collection of personal data.Click here to download

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